Twilio Conversations Layer

Hands-On Training

Five products. Real API calls. Real results. Each module builds on the last — configure, interact, and see the Conversations Layer working end to end.

Before you start

Choose your scenario, interaction mode, and enter your details to get started.

Interaction mode

You'll text and call a Twilio number from your phone.

Choose a business scenario

This shapes the knowledge base, conversations, and AI agent across all modules.

Your first name

Your mobile number

Conversation Memory

AI-powered customer profiles with semantic recall

Create a customer profile, write observations, and watch the same data rank differently based on what you ask.

~10 min

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Enterprise Knowledge

Ground your AI in your actual policies

Create a knowledge base, index your content, and see how agents retrieve grounded answers instead of guessing.

~5 min

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Conversation Orchestrator

Capture every channel into one unified thread

Configure capture rules for SMS, Voice, and Chat — then watch traffic automatically structured into Conversations with typed participants.

~10 min

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Conversation Intelligence

Language Operators that analyze every message in real time

Attach AI operators to your Orchestrator pipeline — start with Sentiment, add your own custom prompt, then ground it with Knowledge and Memory context.

~12 min

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Twilio Agent Connect

The capstone — everything wired together

Call the number and talk to an AI agent that knows you from turn one, searches your policies, and hands off intelligently.

~15 min

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Stuck or starting over?

Tears down all created resources across every module so you can start fresh.

Private beta — internal use only · Real API calls against a live Twilio account